Privacy Policy

Last updated: September 21, 2026

This Privacy Policy explains how FrostLine Services LLC ("FrostLine Appliance Repair", "we", "us") collects, uses and protects personal information when you visit our website or use our services.

1. Information we collect

• Information you provide: name, phone number, email, service address, ZIP code, appliance details and any message you send.
• Automatically collected: IP address, browser type, device information, pages visited and referring URL, collected via cookies and similar technologies.
• Advertising data: if you consent, advertising platforms such as Meta (Facebook/Instagram) and TikTok may receive event data (e.g. page views, form submissions) through their pixels to measure ad performance.

2. How we use information

• To schedule and perform repair services and contact you about your request;
• To issue quotes, invoices and handle warranty claims;
• To improve our website and services;
• To measure and improve our advertising, with your consent;
• To comply with legal obligations.

3. Legal bases (EEA/UK visitors)

We process data to perform a contract or take steps at your request, based on our legitimate interests in operating our business, on your consent (for non-essential cookies and marketing), and to comply with law.

4. Sharing

We do not sell your personal information. We share it only with service providers who help us operate (hosting, CRM, telephony, payment processing, analytics and advertising platforms), with technicians assigned to your job, and where required by law.

5. SMS and calls

If you submit a request, we may call or text you about that request. We will not send marketing messages without your consent. Reply STOP to opt out of text messages at any time.

6. Retention

We keep service records for as long as needed to provide services, honor warranties and meet tax and accounting obligations, typically up to 7 years, and then delete or anonymize them.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete or port your data, to object to or restrict processing, and to withdraw consent. California residents have rights under the CCPA/CPRA, including the right to know, delete and correct personal information and to opt out of "sale" or "sharing" — we do not sell personal information. To exercise your rights, email [email protected]. We will not discriminate against you for exercising them.

8. Security

We use reasonable technical and organizational measures to protect your information. No method of transmission over the internet is 100% secure.

9. Children

Our services are not directed to children under 16, and we do not knowingly collect their data.

10. Changes

We may update this policy. The "Last updated" date shows when it was last revised.

11. Contact

FrostLine Services LLC, 123 Example Street, Suite 4, Your City, ST 00000. Email: [email protected]. Phone: (555) 010-2040.